Template
CSAT survey template
Check satisfaction after a support interaction or purchase.
See the structure
A look at how these questions lay out in the builder, and how the same questions appear to the person answering.
Builder · csat survey
Section 1
- 1How satisfied were you (1-5)? Rating
- 2What could we do better? Short text
Illustrative structure. The real builder lets you rename, reorder and retype every question.
Respondent preview
CSAT survey
A one-question-at-a-time layout keeps this easy on a phone.
How satisfied were you (1-5)?
What could we do better?
Your answer
Scroll to preview all 2 questions. Questions are illustrative.
How to customize it
- Remove any question you will not act on.
- Reword questions in the language your audience uses.
- Tell people what happens after they submit.
- Test the form on your phone before sharing.
FAQ
What is a csat survey?
Check satisfaction after a support interaction or purchase.
Can I change the questions?
Yes. Treat the questions below as a starting point and edit them to fit your situation.
Should every question be required?
Only require what you truly need to reply. Optional questions tend to get more completed forms.