Use case

Customer satisfaction forms

A customer satisfaction survey measures how happy people are, commonly with a 1-5 CSAT rating or a 0-10 Net Promoter Score question.

What to ask

CSAT rating

NPS question

Reason for the score

Which part of the experience mattered most

Keep the wording identical each time so you can compare

Always ask why

Use the free NPS calculator to score responses

Find out what works and what to fix.

Measure loyalty with the standard 0-10 question.

Check satisfaction after a support interaction or purchase.

Start from a template and publish in minutes.