Template
Customer feedback survey template
Find out what works and what to fix.
See the structure
A look at how these questions lay out in the builder, and how the same questions appear to the person answering.
Builder · customer feedback survey
Section 1
- 1Overall rating Rating
- 2What worked well? Long text
Section 2
- 3What was frustrating? Rating
- 4May we follow up? Multiple choice
Illustrative structure. The real builder lets you rename, reorder and retype every question.
Respondent preview
Customer feedback survey
A one-question-at-a-time layout keeps this easy on a phone.
Overall rating
What worked well?
What was frustrating?
May we follow up?
Option one
Option two
Scroll to preview all 4 questions. Questions are illustrative.
How to customize it
- Remove any question you will not act on.
- Reword questions in the language your audience uses.
- Tell people what happens after they submit.
- Test the form on your phone before sharing.
FAQ
What is a customer feedback survey?
Find out what works and what to fix.
Can I change the questions?
Yes. Treat the questions below as a starting point and edit them to fit your situation.
Should every question be required?
Only require what you truly need to reply. Optional questions tend to get more completed forms.